Refunds & Returns Policy

Refund Policy

Refunds will only be granted for the following reasons; if your order has been canceled, due to item(s) unavailability. Refunds will be applied to your method of payment used at time of checkout. If we have to cancel your order due to the item(s) being unavailable, you will receive a total refund.

Order Cancellations

Our automated systems do not allow for us to cancel orders. Once you confirm payment and place the order it is unstoppable.

Returns

Returns must be approved. You must request a refund within 30 days from date of purchase. Returns will be charged a 25% restock fee. Customer pays for return shipping fees, sent via FedEx. All other carriers will be refused. If you are approved you will be given an RMA# that must be displayed under the return shipping label. All shipping fees are non-refundable, as they are service related fees. Damaged items are non-returnable. 

Shipping Damages

If an item is damaged during shipment, you are guaranteed a replacement. You will not be required to return the item. If for some reason the item is unable to be replaced you will be granted a full refund of the total price plus shipping fees. Photos of said damaged items and the packaging are required to process a damage claim. To file a damage(s) claim, please provide your order number and description of the problem by clicking here.

Defective Items

These are electronic or electrical products, that upon delivery do not operate, or if they cease to operate, within 30 days from date of receipt, and will be replaced. Photos are required for proof.


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