Refunds & Returns Policy

Refund Policy

Refunds will be granted if your order has been canceled, item(s) unavailable, or if granted a return. All shipping fees are non-refundable. Refunds will be applied to your method of payment used at time of checkout. If we have to cancel your order due to the item(s) being unavailable, you will receive a total refund.

Order Cancellations

If you ask for an order cancellation it must be done within fifteen minutes of successful order payment. All customer order cancellations are subject to a 20% restocking fee, which is deducted from your refund.

Returns

We accept returns within 30 days from date of receipt. Item(s) must be unused, in new like condition, with original packaging. Customer shall be responsible to pay for the shipping cost of the return, and will be subject to a 20% restock fee. Returns must be shipped via FedEx, all other carriers will have deliveries refused. You must request a return by 11:59 PM EST of the 15th day from date of receipt. To start a return please email us at sales@jdgifts.net, please include your order number and the reason for requesting a return. Please title your email "Return Authorization Needed". If your return is approved you will be provided with a RMA#, this number must be displayed under the return label on all packages being returned. 

Shipping Damages

If an item is damaged during shipment, you are guaranteed a replacement. You will not be required to return the item. If for some reason the item is unable to be replaced you will be granted a full refund of the total price plus shipping fees. Photos of said damaged items and the packaging are required to process a damage claim.

Defective Items

These are electronic or electrical products, that upon delivery do not operate, or if they cease to operate, within 30 days from date of receipt, and will be replaced. Photos are required for proof.