Shipping Policy

Processing Times

All orders are shipped within 1-2 business days of receipt.

Shipping Methods & Rates

For orders placed through our website, our shipping rates and methods are as follows:

     CONTINENTAL US SHIPPING ADDRESSES

  • GROUND SHIPPING: 25% of order value with a $10.95 minimum charge. Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail. The same rates apply for residential and commercial addresses.
  • RUSH SHIPPING: Due to rising shipping rates this option is no longer supported.
  • PO BOX SHIPPING: We are unable to ship to a PO Box, physical address is necessary to facilitate shipping.

     OTHER US SHIPPING ADDRESSES

     APO/FPO addresses. There is no flat rate shipping option for these locations.

  • FedEx Ground/Home Delivery: based on discounted real time rate look-ups from FedEx.
  • FedEx 2 Day Air: based on real time rate look-ups from FedEx.

     We do not provide rate quotes for APO/FPO addresses, it must be provided

      to us when the order is placed.

         CANADA SHIPPING RATES

    • Orders to Canada are no longer supported.

         OTHER INTERNATIONAL ORDERS

         At this time, we are not shipping orders to locations outside of the United               States. (APO/FPO addresses are supported)

    Shipping Times

    • Ground shipping methods within the USA (FedEx Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time.

    Tracking

    For orders placed on our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note it may take up to 12 hours for a tracking number to be trackable through the FedEx or USPS websites, as carriers must scan packages first. If you are unable to track an order after 12 hrs of receiving shipment notification, please contact our customer service team for assistance.

    Packaging and Packing of Orders

    All packing and packaging of orders is done at our discretion. This includes box sizes and weights. This is done within reason and shipment provider guidelines.

    Insurance & Damage Claims

    All shipments are insured for their full replacement value. If you receive an item that was damaged during shipment, please contact us to arrange for a replacement.

     


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